CeBIT 2008:New NCR SelfServ™ Family of ATMs to Help Drive Banks’ Revenue and Improve Consumer Satisfaction

Next generation ATMs enable increased functionality and uptime for consumers through ‘self-healing’ technologies with reduced environmental impact

AUGSBURG/HANOVER, Germany – NCR Corporation (NYSE: NCR) today at CeBIT introduced NCR SelfServ, a family of innovative, automated teller machines (ATMs) which is designed to help drive more revenue by enabling easier introduction of services on ATMs at more locations, delivering the highest ATM availability levels for consumers and so greater consumer satisfaction, while reducing environmental impact.

NCR SelfServ is the first ATM family that allows the full range of banking ATM services to be delivered at every location from the branch to retail and transport sites, including through the wall locations. This flexibility makes it easier for financial institutions in Germany to reach more customers with more ATM services such as bulk cash deposit and recycling and bill payment.

NCR SelfServ is also the only ATM to use secure USB technology, which means that modules needed to deliver future services on ATMs can be added quickly, without compromising the security of the ATM. For example, as 2D barcode technology emerges, bill payments and other transactions that use this technology can be handled on new modules available on NCR SelfServ. Future technologies, such as contactless card and mobile payment systems, will be more easily integrated with NCR SelfServ ATMs, so improving convenience for consumers and creating further revenue generation opportunities for banks.  

Dr. Konstantin Koenigs, vice president of Marketing for NCR in Europe, Middle East and Africa, said, “As financial institutions enable their customers to do more on the ATM channel, it becomes increasingly important that ATMs are up and running where and when their customers want to use them. Every percentage of ATM downtime on a larger network of a commercial bank results in hundreds of thousands Euros of loss. When ATM downtime also becomes lost revenue for the growing range of ATMs services, the cost of poor ATM availability, and so poor customer service, becomes greater. For example, the overall ATM availability improvements of the SelfServ systems could result in a bank being able to serve 16,000 more customers within the same period of time for every 100 ATMs on their network – a clear competitive advantage for banks and self-service network operators.” 

The new NCR SelfServ ATMs use the broadest range of technology and process innovations in order to deliver the highest levels of ATM availability for consumers.

NCR SelfServ uses platform software that is ‘state aware’ and allows for automatic reboot of ATMs when there is a problem. This ‘self-healing’ capability means that software and USB communications failures that would have taken up to four hours for a technician to fix can now be resolved automatically in less than 20 minutes.

Over half of ATM downtime is due to the need to restock cash or receipts, often by branch staff. NCR SelfServ interactive instructions and lead through panels mean that staff can fix more faults, quicker and first time. NCR SelfServ ATMs also use NCR’s patented two sided thermal printers to reduce the amount of paper consumed, longer paper rolls and a dual receipt roll dispenser with auto-changer functionality.

The innovations behind these availability improvements and other NCR SelfServ technologies can also help financial institutions meet their environmental responsibilities. NCR SelfServ ATMs conserve energy, paper and require fewer engineer call-outs, so significantly reducing the maintenance ‘carbon footprint’. They use Intel Core 2 Duo processors, which provide improved performance at lower power consumption. The use of LED lighting not only saves power but also eliminates maintenance visits in contrast to fluorescent lighting systems. A 25 percent reduction in the physical cabling over previous generations of ATMs, helps reduce power wastage and allows for improved speed of service calls.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business.  NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, gaming and public sector organizations in more than 100 countries.  NCR (www.ncr.com) is headquartered in Dayton, Ohio.

NCR is a trademark of NCR Corporation in the United States and other countries.